28th day of my lil 'one


It has been 28 days since the arrival of Michelle into my life. My wife is already jealous and is already suspicious of my love increasing for Michelle, but she ain't complaining. Michelle is my little daughter. Joshua, her big brother is sick today. But towers over her as we have always seen Big Bros acting. Joshua already has complaints that Michelle is not playing with him. My Mom and Dad will be on their way to meet and greet the baby today. With Michelle coming in, this looks like a perfect famille of four. Big Brother Joshua travelled with papa and big uncle Boby to attend his first interview for Pre KG admission with Presidency School. Without much of an effort, literally without answering anything, he scored his first interview success as well. Wish him more successes

Comments

Post a Comment

Popular posts from this blog

Text Analytics as used in Contact Centers

Image
      Evolution of Unstructured Data in Contact Centers Having spent more than 15 years in contact centers that been the focal point of customer interactions of all kind – signing up for a credit card, subscribing for an energy connection to getting your computer issues solved through phone or an online channel to requesting for cancellation from different subscription businesses – one thing I see common amongst the half a dozen organizations that I have worked for. All of them handle in excess of 10 million transactions per month and there is a huge opportunity to understand customer behavior during different stages of the product lifecycle. All these organizations handle structured data around these interactions extremely well. There are many meaningful reports that are churned out of this data from different systems –Switch, Ticketing System, Surveys, Order Management System etc..
Read more

"ADOPTION" - a tangible measure for success of change management

After spending a good amount of my 15 years in Presales, Solutioning and Transformation functions trying to bring disruptive technologies to see the light of its day, I can vouch most of these projects/technologies turn a success/failure based on human acceptance of these rather than the technology features or the lack of it. I came through a blog title " What is the Problem? - I don't know, but the solution is Big Data". The Author of this blog attempted to bring to fore the perception of relying on Big Data technologies like MongoDB instead of traditional RDBMS schema for almost every problem even when that was not the right solution. My experience is a  little  different; there are times most of them know the problem and the solution but isn't properly implemented. Now what drives proper implementation.. This drives a new metric for such technologies [typically SAAS organizations] - ADOPTION. This is nothing but ensuring customers/users actually start using
Read more

How has Offshoring helped the Globe?

Every time an election is due in the United States, you hear the Republicans and Democrats taking a stance on offshoring. wanted to pen down my thoughts on this. When we talk about Competitive Advantage offered by different countries, offshore delivery locat has a clear advantage in both types - cost as well as differentiation. This is enabled by the resources (clearly-people) and the capabilities it offers. Companies are turning global today and are seeking to enter the right markets to provide the right services.Some companies call this "Right Shoring" and this constitutes of onshore, nearshore and offshore. It is a different story that we have homeshoring, selfhelp and other new jargons getting coined. End of the day, it still boils down to the market (onshore), neighbors to the market (nearshore) and your faraway cousins to the market (offshore). Companies should consider their type of customers (remember customer is the king), security requirements, financial imperative
Read more